Emergency Technical Support 2017-07-14T18:05:16+00:00

Do you provide company laptop or phones to your employees or students ? Are you ready to hire a better company for maintaining your electronic eqiupment ? We will help you to concentrate on what your are doing the best.

We offer emergency support for your work personal devices. This includes PC computers, laptops, Apple Macs, tablets and mobile phones. We can fix accidental damage including broken screens, charging issues, laptop keyboards, liquid damage but also provide software help including virus removal, network configurations, system issues. In therm of your files, we can provide data backup services and data recovery from damaged devices. If you need ongoing support, we do also provide it.

 

Why us ?

  • Free audition. We can visit you, meet your needs and prepare offer which suits you the best.
  • Priority repair of your computer or mobile phone. Usually we need only 2 hours to fix your phone or 1 day for laptop repair. Conditions apply.
  • Dedicated account manager. Everytime you deal with the same person who knows you and understands your needs.
  • Free diagnostic. We will examinate problems with your device for free. And if it is not repairable, we dont ask for any charge.
  • Extended warranty options. Our standard warranty is 3 months. We are able to offer you 6 months or 12 months on repairs, depends on the package you choose.
  • Different package options. You can choose to pay monthly for a regular support, open balance account or just pay when you need, after each repair.
  • Same day or next day delivery service. Once we fix your phone, we can arrange same day return or next day delivery by 1pm (insured and trackable).
  • Phone and computer rental service. On some occasions, we may offer you replacement device while we fix your phone or laptop.
  • Free tempered glass screen protector. Every screen repair service will receive free premium glass protector. We really don’t want it to happen again.

Our potential in numbers.

  • 17000 devices repaired over the last 4 years
  • 30 phones can be fixed daily
  • Google review score 4.8, facebook 5.0 based on over 100 unique reviews. And counting !
  • 1000 daily visitors of our website
  • 1500 replacement parts we keep in stock, 90% of listed services can be offered while you wait
  • Average repair time under 2 hours for all phone repairs
  • 3 superhuman working with us, for you

 

Who is the offer for ?

  • Small and medium business that provide mobile phones, tablets and laptops to its employees
  • Offices that rely on their computers, laptops, tablets and mobile phones
  • Schools that give devices to their students and for student that use tablets and laptops for their studies
  • Businesses that want only one company to take care about their electronic equipment, including physical damages and troubleshooting

Areas we support:

  • For IT support, same day repair and return we cover London, Guildford and Kingston.
  • We accept all UK regions for any phone and computer repairs.

 

Case studies.

  1. A company is using Samsung Galaxy S7 Edge for their employees. Accidents happen, usually it is broken screen or back camera lens. They also use iPhone 5S phones. When they need our help, they give us a call to confirm how quickly we can do it. We do keep this replacement parts in stock so we offer repair within 1 hour from the moment we receive it. They arrange a bike courier to deliver it. Once we receive the package, we start the job and after completing, they receive a call to complete the payment and after, they send a courier to collect it.
  2. Another company is using only Microsoft Lumia 650 for their employees. We communicate by email. They use online account to place orders and require priority return. For example when we receive an-email, we order the part (we dont keep that model in stock) and we get it delivered next day – on the same day when we receive the phone to be fixed. After we fix the phone, we return it next day by 1pm insured Royal Mail delivery. The invoice is being issued automatically by the system.

Do you have a query ? Sens us an email now and one of our team will call you to discuss the potential cooperation. b2b@raphone.co.uk.