Send it by mail, get it back next working day. Bring it in and we will fix it while you wait.
Summer of 2013. Two polish friends started with an idea based strictly on their values and believes. The attitude to other human was at the first place. You call it customer service. We call it “treat the others you wish to be treated”. But we couldn’t offer services that we don’t understand. With nearly 10 years of experience with mobile devices, the choice was obvious to fund a company dealing with computers and phones.
The fundamental principles for the startup company were to improve on experiences and newer settle. It newer was easy as everybody has different expectations. So after few months there was only one of us. That apparently showed the company one direction. One captain on this ship knew better how to manage it.
2017. All of our team are tech lovers and experienced damaging their own devices. By wearing your shoes we understand your needs offering optimal solutions everytime you come. We keep the whole process as simple as possible.
FixFactor (formerly Raphone) offers high-end phone repairs and computer solutions for everyone who needs to get it done fast. We guarantee highest quality repair. We deal with broken LCD screens, faulty speakers or microphones, charging ports and other hardware or software related problems. If the service is not listed on the website, please give us a call to get a quote or send us an e-mail.
Our team aims to fix your phone while you wait but if you cannot bring it in, you are a very welcome to post it. We have served many customers all over UK and we constantly improve after listening to your feedback.
If you bing your device

1. Contact us first (call: 0208 543 7088) regarding required phone, tablet or laptop repair service or book the repair on the website.

2. Bring your faulty phone, tablet or laptop, fill the repair form in the store, get the confirmation note and leave your device with us.

3. Our technician will run an initial diagnostic to confirm the problem and lets the job begin! The repair should not take more than the time we agreed.

4. Finally, after agreed period of time your phone, tablet or laptop is ready for collection, repaired.

Would you like to bring your phone, tablet or laptop ? Use the booking calendar from below.

If you send your device

Add the phone, tablet or laptop repair service to the Cart by clicking the “Get it repaired” button on the page of repair service which you need.

2. Complete the checkout with your address, contact number and choose the payment method. You can pay after repair if you prefer (you will see this option at the checkout).

3. Wrap your phone, tablet or laptop safely. We suggest to use the Insured Mail service (insured up to £500 and costs around £7).

Please send your device to:

136 Kingston Road
SW19 1LY London

Write the Order number on the outer of the box.

4.Once received, you will be contacted and the repair will start immediately.

5.You will get a confirmation e-mail after we fix your phone, tablet or laptop. We always return it with a recorded mail service.


Phone repair delivery method of your phone to our store based in London

We use Royal Mail Recorded or Next Day Delivery by 1pm (insured up to £500) for mobile phone nationwide repair service. Londoners can use a bicycle courier service for same day repairs (it is optional with additional cost).


Paymeny methods accepted by phone and computer repair store in london raphone

Debit or Credit Card, Paypal, payments over the phone or cash on collection while in the Store.  You can also send the phone first and pay after repair (while the phone is still with us).


1. Backup your data if possible.  We LEAVE YOUR PHONE’S CONTENT INTACT so it is optional.
2. Remove the passcode / password  or include it with your phone so we can test the phone after repair.
3. Remove the Sim Card and micro SD card.
4. Don’t include any accessories.
5. Write the Order Number or your name on the outside of the package.

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