How to use our service ?

How it works ? 2017-07-15T12:54:10+00:00

Bring it

Book and appointment and visit our Store in London. Get your phone, tablet or laptop repaired on the same day, while you wait. Free Wifi, coffee, juice and fruits. 

Send it  

Same day return after we fix your phone. Give us a call or use the website to book the repair. Write the order number on the package and send your phone, laptop or tablet to our Store.

We visit you 

Do you need on-site repair, home computer setup or any other IT help ? We come to you, anywhere in the South West London. Some phone repairs we can perform in your office as well.

Bring Your Device

 

1. Contact us first (call: 0208 543 7088) regarding required phone, tablet or laptop repair service or book the repair on the website.

2. Bring your faulty phone, tablet or laptop, fill the repair form in the store, get the confirmation note and leave your device with us.

 

3. Our technician will run an initial diagnostic to confirm the problem and lets the job begin! The repair should not take more than the time we agreed.

4. Finally, after agreed period of time your phone, tablet or laptop is ready for collection, repaired.

Would you like to bring your phone, tablet or laptop ? Use the booking calendar from below.

Remember to mention the model of your device are you going to bring, thank you.

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Send Your Device

 

1. Add the phone, tablet or laptop repair service to the Cart by clicking the “MAIL-IN REPAIR” button on the page of repair service which you need.

2. Complete the checkout with your address, contact number and choose the payment method. You can pay after repair if you prefer (you will see this option at the checkout).

3. Wrap your phone, tablet or laptop safely. We suggest to use the Insured Mail service (insured up to £500 and costs around £7).

Please send your device to:


Raphone
136 Kingston Road
SW19 1LY London

Write the Order number on the outer of the box.


4. Once received, you will be contacted and the repair will start immediately.

5. You will get a confirmation e-mail after we fix your phone, tablet or laptop. We always return it with a recorded mail service.


Delivery methods
Phone repair delivery method of your phone to our store based in London


We use Royal Mail Recorded or Next Day Delivery by 1pm (insured up to £500) for mobile phone nationwide repair service. Londoners can use a bicycle courier service for same day repairs (it is optional with additional cost).

 

Accepted payment methods
Paymeny methods accepted by phone and computer repair store in london raphone


Debit or Credit Card, Paypal, payments over the phone or cash on collection while in the Store.  You can also send the phone first and pay after repair (while the phone is still with us).

 

Prepaire Your Device Before You Post It

1. Backup your data if possible.  We leave your device’s internal storage untouched so it is optional.
2.
Remove the passcode / password  or include it with your phone so we can test the phone after repair.
3. Remove the Sim Card and micro SD card.
4. Don’t include any accessories.
5. Write the Order Number or your name on the outside of the package.


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