Identifying model of your Microsoft Surface.
You can check your Surface Pro by model number or by serial number. You may have it on the box or at the back of the device. Open the back leg to read the model name. It should be only 4 digits number, very small printing. For example, model number 1724 stands for Surface Pro 4.
If you still have problems with recognising model of your Surface Pro, just bring it, send us an e-mail or give us a call.
Provide a password or create Guest account
Please provide us with the login and password or create guest account, so we can diagnose your device and test it after repair and before we assemble it. Surface Pro 3 and Surface Pro 4 can be tested without your password but other tablets we cannot repair without accessing Windows. You will be contacted if those details are missing.
Don’t worry about your data, we don’t delete it and those stay safe for the whole process of the repair. You can also create a guest account so your files stay locked.