Screen broken on your Huawei Mate 20 Pro ? We know how to fix it !
If your Huawei Mate 20 Pro has the screen cracked, front glass broken or the display problems, vertical lines on the screen, problem with the touch functionality, those will be all replaced at once as they come as one integral part. The service includes parts and labour.
The damage usually happens when you drop the phone, bend it, drop it to the water or try to replace the screen without experience and professional tools. We replace the faulty part and test the phone after repair when you bring it or send it to our store.
Why the price for front glass repair and the screen replacement is the same ?
The display of Huawei Mate 20 Pro has been made in high precision technology that makes it nearly impossible to replace just the front glass (there are some big companies that refurbish them by reversing manufacturing process but are located mostly in China and accept bulk orders). Trying to separate them breaks the screen very easily. It has not been made to replace any parts of it, when you damage any part of the screen, the whole front display assembly needs to be changed (front glass, touchscreen, display).
How the screen is built on my Huawei Mate 20 Pro ?
The front glass on your Huawei Mate 20 Pro is laminated together with the AMOLED display like on all high-end mobile phones today. To guarantee your satisfaction, we repair your phone in our Store, using our own professional equipment. The repair process is the same as Huawei performs in their repair centres. Parts which we use are Huawei original, the highest quality available on the market. Even the fitting adhesive is the same which they use when assembling their phones!
About the repair process.
Our technicians will repair your phone while you wait, if it is possible. In most cases the repair doesn’t take longer than 2 hours including testing your Huawei Mate 20 Pro after repair. If you have sent it in for Online repair, we will return your phone within few days or the next day if you have selected priority repair. Expect perfect results when you get your phone back !
We test your phone after we fix it.
Your Huawei Mate 20 Pro will be carefully tested after repair. The test includes the new screen fitting, display brightness, dead pixels or dark spots, touch screen but also we confirm other functions to work properly after we assembled the phone back (speaker and the microphone, network range, calling funciton, front camera, charging, speakers, Wifi). After you receive the phone back, we kindly ask you to test it again.
Get a discount when choosing multiple services.
We can fix many other faults related to the Huawei Mate 20 Pro phone. If you require help flashing Android firmware on your phone, let us know ! If you choose replacing the battery while changing the screen or charging port, the price will be reduced. You can select desired repair service from the main menu or just give us a call and we will assist you.
Does your Huawei Mate 20 Pro have additional damage that you don’t wish to fix ?
If your phone has broken back glass, camera lens or any other issues but you don’t want to fix it, please let us know ! If your back is already broken, we have to access the phone trough the back that may break even more. Be aware of this. Please mention in notes any issues you have with the phone. If we notice any damage that was not mentioned, we will need to contact you first to explain you this again and get your permission. This may cause some delays. Note, that those additional issues we may offer you to fix it at greatly reduced prices.
Regarding waterproof mobile phones.
Please note although we use highest quality parts and bonding material, we don’t consider any mobile phone to be waterproof after the repair as this is a subject to manufacturer’s internal tests when they assemble devices in their factories. Although we hope that the repair should restore the waterproofness, we don’t guarantee and don’t take any responsibilities. Use the service only if you agree with this.
We use highest quality replacement parts available to fix mobile phones. Most of the time we use original parts but if those are not available, we will use replacement that provides same functionality. You can check with us before about what quality part is available for your particular phone. All parts are tested before we fit them. Screen replacements are manufacturers same specification, expect perfect repair.
We are independent company, we don’t work directly with manufacturers but use exactly same replacement parts most of the time. Being independent gives us some advantages: we can offer you while you wait repairs, we can give you custom offers and don’t need to delete your data. Also, there is more repairs options and usually it costs less. Disadvantage is that our repairs may void manufacturer’s warranty. Not always but sometimes. The reason is that the manufacturer may notice that the phone has been disassembled previously but there is no records about that in their files.
We use highest quality parts and bonding material but we cannot be responsible for your waterproof phone to be water resistant after repair as this is a subject to the manufacturer’s internal tests when they manufacture the phone. Although we believe that it should be water resistant to some degree, you expose it to water at your own risk.
We offer warranty on all hardware repairs. The warranty covers parts and labours. Software repairs cannot be guaranteed. Waterproof cleaning is not guaranteed but components replaced to fix it, You will be informed once we diagnose the problem with your phone.
We cannot guarantee that your device will be still supported by the manufacturer’s warranty, after the repair. The reason is that manufacturer’s don’t like when anybody disassembles their products. They want the full control. They may notice that the device has been repaired by independent company. They just have their methods to find out. On another hand we know quite few examples that manufacturer didn’t notice that the device had the back panel, front glass, camera, charging port or camera lens changed, as long as it was done right, with highest quality parts. We always do it with extra care but with no promise with restoring the official warranty. However we guarantee our repairs so you should feel safe !
Yes we do ! If you are from South West London or Central London area, we can offer you repair in your place. This is a subject to free slots availability. Some repairs need to be done in the laboratory but then we can arrange courier collection and quick return if it needs to be done same day. Please note same day courier is at additional cost.
There are few factors determining turnaround of the repair. For services that we have parts in stock, you will get your device back within 5 working days. You can choose Express repair at the Checkout to get it repaired for the next day. For water damaged phones, diagnostic service or software issues, the repair may take few days. If we need to get parts for the repair, this may take also few more days. Always contact us first to avoid the disappointment.
Once we receive the phone for the repair, we will check the problem by running if thought set of diagnostic tests. If we find that the phone cannot be repaired because of the damage being too complex, we will inform you about this and ask for a diagnostic fee. If we fail to repair your device and this is our fault, we don’t charge you and we will return the device for free. This includes if the repair take longer than we agreed, when we order wrong replacement parts or if we fail to diagnose the problem correctly. In such cases, you have the right to cancel the repair and request the return. Those are very rare situations as we treat each repair individually.
If there is any risk around the repair that could develop additional problems, we will let you know before we start the job. Otherwise we take full responsibility for the work we do and if anything we damage, we will restore it to its full functionality.
Customers should always send their devices after choosing the type of the repair through our website. If you don’t know what repair you need, just choose the diagnostic service. You should fill out the form with your name and the correct address. Provide also the serial number and IMEI number as additional information. Then at the last step you will receive the order number. Send the phone with the order number written on the package or inside the box. There is no way we can make any mistake if you provided correct informations. It has never happened.
If You Bring It
Book and appointment and visit our Store in London. Get your phone, tablet or laptop repaired on the same day, while you wait. Enjoy free Wifi, coffee, sweets and fruits.
1.Contact us first (call: 0208 543 7088) regarding required phone, tablet or laptop repair service or book the repair on the website.
2.Bring your faulty phone, tablet or laptop, fill the repair form in the store, get the confirmation note and leave your device with us.
3.Our technician will run an initial diagnostic to confirm the problem and lets the job begin! The repair should not take more than the time we agreed.
4.Finally, after agreed period of time your phone, tablet or laptop is ready for collection, repaired.
Would you like to bring your phone, tablet or laptop ? Use the booking calendar from below.
Remember to mention the model of your device are you going to bring, thank you.
If You Send it
Same day return after we fix your phone. Give us a call or use the website to book the repair. Write the order number on the package and send your phone, laptop or tablet to our Store.
1.Add the phone, tablet or laptop repair service to the Cart by clicking the “Post Your Device” button on the page of repair service which you need.
2.Complete the checkout with your address, contact number and choose the payment method. You can pay after repair if you prefer (you will see this option at the checkout).
3.Wrap your phone, tablet or laptop safely. We suggest to use the Insured Mail service (insured up to £500 and costs £9).
Please send your device to:
Fixfactor (known as Raphone)
136 Kingston Road
SW19 1LY London
Write the Order number on the outer of the box.
4. Once received, you will be contacted and the repair will start immediately.
5. You will get a confirmation e-mail after we fix your phone, tablet or laptop. We always return it with a recorded mail service.
We use Royal Mail Recorded or Next Day Delivery by 1pm (insured up to £500) for mobile phone nationwide repair service. Londoners can use a bicycle courier service for same day repairs (it is optional with additional cost).
Accepted payment methods
Debit or Credit Card, Apple Pay, Android Pay, Paypal, payments over the phone, bank transfers or cash on collection while in the Store. You can send the phone first and pay after repair (while the phone is still with us).
Prepaire Your Device Before You Post It
1.Backup your data if possible. We leave your device’s internal storage untouched so it is optional.
2.Remove the passcode / password or include it with your phone so we can test the phone after repair.
3.Remove the Sim Card and micro SD card. 4.Don’t include any accessories. 5.Write the Order Number or your name on the outside of the box.
Do You Need A Home Visit ?
Do you need on-site repair, home computer setup or any other IT help ? We come to you, anywhere in the South West London. Some phone repairs we can perform in your office. Please call.
If you need us to come to your house or office, let us know at least 3 hours in prior to the visit.
Areas covered: South Wimbledon, Wimbledon, Raynes Park, Morden and other within 2 miles from our office.
We can do while we there:
Software help for your Mac, Windows laptop or PC including viruses, speed optimalisation or software setup
Help with new computer setup, additional software installation
Data transfer between computers
Network setup, administation tasks
Cloud based solutions integrations, backup storage setup
Hi-fi systems setup
Some basic hardware setup including hard drive replacements, RAM memory upgrades
We charge per hour or per job, whatever is easier for you. There is minimum of £50 charge per visit and £40 per hour afterwards.