MacBook Diagnostic Service

£25

Get your faulty MacBook Pro, MacBook Air or iMac diagnosed for hardware and software issues.

Will check your MacBook or iMac for possible hardware and software problems

We will give you a quote for a repair

The diagnostic service may take 1 – 2 days or less if that was agreed

Mac diagnostic fee only applies if you don’t want to follow with the repair or if the Mac is not repairable

 

Visit Our Store

Description

Problem with your iMac or MacBook Pro ?

If your iMac / MacBook has unknown problems and it does not work or you know the problem but you would like to get a quote, this service will identify problems with your Mac.

We can look for both software and hardware issues. We will check if the battery works fine, hard drive issues, logicboard power, we also test the LCD screen, keyboard and possible aspects of the logic board.

Let us take a look, there is 80% chance your MacBook / iMac can be repaired or at least your lost files can be retrieved.

We charge the diagnostic fee if you don’t follow with the repair. Diagnostic service fee also applies if you bring your MacBook for water damage repair and is not repairable. The reason is we had to spent some time finding issues with the water damaged MacBook. Water can cause too much damage to be repaired and that can be figured out after some time.

 

If You Bring It

 

Book and appointment and visit our Store in London. Get your phone, tablet or laptop repaired on the same day, while you wait. Enjoy free Wifi, coffee, sweets and fruits.

1. Contact us first (call: 0208 543 7088) regarding required phone, tablet or laptop repair service or book the repair on the website.

2. Bring your faulty phone, tablet or laptop, fill the repair form in the store, get the confirmation note and leave your device with us.

3. Our technician will run an initial diagnostic to confirm the problem and lets the job begin! The repair should not take more than the time we agreed.

4. Finally, after agreed period of time your phone, tablet or laptop is ready for collection, repaired.

Would you like to bring your phone, tablet or laptop ? Use the booking calendar from below.

Remember to mention the model of your device are you going to bring, thank you.

https://repairaphone.co.uk/
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If You Send it  

 

Same day return after we fix your phone. Give us a call or use the website to book the repair. Write the order number on the package and send your phone, laptop or tablet to our Store.

1. Add the phone, tablet or laptop repair service to the Cart by clicking the “Post Your Device” button on the page of repair service which you need.


2. Complete the checkout with your address, contact number and choose the payment method. You can pay after repair if you prefer (you will see this option at the checkout).

3. Wrap your phone, tablet or laptop safely. We suggest to use the Insured Mail service (insured up to £500 and costs £9).

Please send your device to:

Fixfactor (known as Raphone)

136 Kingston Road

SW19 1LY London

Write the Order number on the outer of the box.

4. Once received, you will be contacted and the repair will start immediately.
5. You will get a confirmation e-mail after we fix your phone, tablet or laptop. We always return it with a recorded mail service.

Delivery methods
Phone repair delivery method of your phone to our store based in London

We use Royal Mail Recorded or Next Day Delivery by 1pm (insured up to £500) for mobile phone nationwide repair service. Londoners can use a bicycle courier service for same day repairs (it is optional with additional cost).

Accepted payment methods
Paymeny methods accepted by phone and computer repair store in london raphone

Debit or Credit Card, Apple Pay, Android Pay, Paypal, payments over the phone, bank transfers or cash on collection while in the Store. You can send the phone first and pay after repair (while the phone is still with us).

Prepaire Your Device Before You Post It

1. Backup your data if possible.  We leave your device’s internal storage untouched so it is optional.

2. Remove the passcode / password  or include it with your phone so we can test the phone after repair.

3. Remove the Sim Card and micro SD card.

4. Don’t include any accessories.

5. Write the Order Number or your name on the outside of the box.

Do You Need A Home Visit ?

 

Do you need on-site repair, home computer setup or any other IT help ? We come to you, anywhere in the South West London. Some phone repairs we can perform in your office. Please call.

If you need us to come to your house or office, let us know at least 3 hours in prior to the visit.

Areas covered: South Wimbledon, Wimbledon, Raynes Park, Morden and other within 2 miles from our office.

We can do while we there:

  • Software help for your Mac, Windows laptop or PC including viruses, speed optimalisation or software setup
  • Help with new computer setup, additional software installation
  • Data transfer between computers
  • Network setup, administation tasks
  • Printer setup
  • Cloud based solutions integrations, backup storage setup
  • Hi-fi systems setup
  • Some basic hardware setup including hard drive replacements, RAM memory upgrades

We charge per hour or per job, whatever is easier for you. There is minimum of £50 charge per visit and £40 per hour afterwards.