MacBook Liquid Damage Repair


Get your water damaged MacBook repaired by professionals.

This service will solve random hardware problems with your MacBook caused by the liquid damage

If your data are important, we will secure your files first before we start the repair

The diagnostic will take about 1 day and after that we will inform you about the total cost and time we need to complete the job

1-6 months warranty, conditions apply, please ask




This price is for the labour and doesn't include replacement parts. You will receive the estimation once we run your Mac throught the diagnostic test.


Spilled water on to your MacBook Pro or MacBook Air ?

Liquid damage is one of the most frequent problems and also very difficult to repair. Actually anything could happen to the inside of your MacBook. Usually the keybaord and some logic board components have to be replaced but sometimes your MacBook requires completely new logicboard.

If you are worried about your data more than about the computer, we will put our concentration to save your files first.

We may need more time than a day to fix your MacBook for water damage. Usually first day is the diagnostic service and the cost estimation, then we order necessary replacement parts. Those should be with us within 1-3 working days.

Let us take a look, there is at least 80% chance your MacBook Pro or MacBook Air will be fully functional again. We only charge you the quoted price when your MacBook is fully repaired.

Please note, if for any reason your iMac or MacBook is not repairable, there is a diagnostic fee of £25 as we had to spend some time trying to repair it.

How to identify your Mac ?

Year and model of your Mac computer can be identified through the Apple website by the serial number. To be redirected to the Apple website, click here. The serial number of your device can be found at the bottom of your MacBook. You can also look for model name, beginning form Axxxx, for example A1398.



If you still have problems with recognising model of your MacBook, just bring it, send us an e-mail or call. 


Accessories for your Mac computer?

We offer a wide range of high quality accessories for your iMac and MacBook including replacement chargers, hard cases, bags and connection cables. If you cannot find on the website what you are looking for, contact us and we will check for the specific item.

Click here to check our full range of Apple Mac accessories >. 




Ways to deliver our services:



1. Contact us first (call on 0208 543 7088) regarding the Apple Mac liquid damage repair service or book the repair on the website.

2. Bring your faulty Apple Mac, fill the repair form in the store, get the confirmation note and leave your Mac with us.

3. Our technician will run an initial diagnostic to confirm the problem and lets the job begin! The repair should not take more than the agreed time.

4. Finally, after agreed period of time your Apple Mac laptop is ready for collection, diagnosed and possibly repaired.

Would you like to bring your Apple Mac ? Use the booking calendar from below.

Remember to mention the model of your Mac are you going to bring, thank you.

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1. Add the Apple Mac liquid damage repair service to the Cart by clicking the “Order Now” button on the page of repair service which you need.

2. Complete the checkout with your address, contact number and choose the payment method. You can pay after repair if you prefer (you will see this option at the checkout). We will call you to complete the payment when we fix your MacBook.

3. Wrap your Apple Mac safely. We suggest to use the Insured courier service.

Please send your Apple Mac laptop to:

Fixfactor (formerly known as Raphone)
136 Kingston Road
SW19 1LY London

Please write the Order number on the outer of the box.


4. Once received, you will be contacted and the repair will start immediately.

5. You will get a confirmation e-mail after we fix your Apple Mac laptop. We always return it with a recorded courier service.

Phone repair delivery method of your phone to our store based in London
We use 48h recorded delivery service or Next Day Delivery for laptop nationwide repair service. Londoners can use a bicycle courier service for same day repairs (optionally with additional cost).

Paymeny methods accepted by phone and computer repair store in london raphone
Debit or Credit Card, Paypal, payments over the phone or cash on collection while in the Store.  You can also send the phone first and pay after repair (while the phone is still with us).

Checklist before you post your Mac

1. Backup your files if possible.  We leave your laptop’s data untouched, so this is optional. You can also remove the hard drive / flash storage if you know how.

2. Remove the password, include it with your laptop or create a new unprotected user account so we can test the Mac after repair.

3. Remove all USB devices and micro SD card.

4. Please don’t include any accessories.

5. Write the Order Number or your name on the outside of the package.


Please read the Terms & Conditions and the Privacy Policy before you use our services.  Terms of Service  |  Privacy Policy |  Our warranty  |  FAQ


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