MacBook Liquid Damage Repair


Get your water damaged Apple MacBook professionally cleaned and repaired by professionals.

We will disassemble the MacBook and inspect it, then we estimate the damage and wash in ultra sonic cleaner all affected parts, including logic board

If your data are important, we will secure your files first before we start the repair

The diagnostic will take about 1 day and after that we will inform you about the total cost and time we need to complete the job

Special warranty conditions apply, depends on the size of the damage


The service sands for the water damage cleaning and doesn’t include replacement parts. The price of £99 is not refundable even if the computer does still not work because either way we have to do same set of tasks. If we find additional problems, we will give you price estimate before we start the repair.


Visit Our Store


MacBook water damage cleaning service.

If your MacBook, MacBook Pro or MacBook Air has liquid damage, it partially works but has issues or if it does not work at all, bring it in or send for water damage cleaning service.

Liquid damage is one of the most frequent problems and also very difficult to repair. Actually anything could happen to the inside of your MacBook. Usually the keybaord and some logic board components have to be replaced but sometimes your MacBook requires completely new logicboard.

If you are worried about your data more than about the computer, we will put our concentration to save your files first.

We may need more time than a day to fix your MacBook for water damage. Usually first day is the visual inspection and washing of affected components, next day is the diagnostic service and the cost estimation. After we contact you and order necessary replacement parts if we agreed on the price. Those should be with us within next 1-3 working days.

Let us take a look, there is at least 65% chance your MacBook Pro or MacBook Air will be fully functional again or 97% that we can recover your data.

MacBook partially working ?

If your MacBook is partially working and the damage is significant (can be only confirmed after disassembling the MacBook), it may stop working completely after we wash it with ultra sonic cleaner. The corrosion could destroy major components and its connections with logic board. Although ultrasonic cleaner and the liquid we use are safe and no aggressive methods, it may reveal serious issues with the laptop.

Please note, if your iMac or MacBook is not repairable, the £99 fee is not refundable because we have performed the set of tasks that could lead to fixing it.

If You Bring It


Book and appointment and visit our Store in London. Get your phone, tablet or laptop repaired on the same day, while you wait. Enjoy free Wifi, coffee, sweets and fruits.

1. Contact us first (call: 0208 543 7088) regarding required phone, tablet or laptop repair service or book the repair on the website.

2. Bring your faulty phone, tablet or laptop, fill the repair form in the store, get the confirmation note and leave your device with us.

3. Our technician will run an initial diagnostic to confirm the problem and lets the job begin! The repair should not take more than the time we agreed.

4. Finally, after agreed period of time your phone, tablet or laptop is ready for collection, repaired.

Would you like to bring your phone, tablet or laptop ? Use the booking calendar from below.

Remember to mention the model of your device are you going to bring, thank you.

February 2019

If You Send it  


Same day return after we fix your phone. Give us a call or use the website to book the repair. Write the order number on the package and send your phone, laptop or tablet to our Store.

1. Add the phone, tablet or laptop repair service to the Cart by clicking the “Post Your Device” button on the page of repair service which you need.

2. Complete the checkout with your address, contact number and choose the payment method. You can pay after repair if you prefer (you will see this option at the checkout).

3. Wrap your phone, tablet or laptop safely. We suggest to use the Insured Mail service (insured up to £500 and costs £9).

Please send your device to:

Fixfactor (known as Raphone)

136 Kingston Road

SW19 1LY London

Write the Order number on the outer of the box.

4. Once received, you will be contacted and the repair will start immediately.
5. You will get a confirmation e-mail after we fix your phone, tablet or laptop. We always return it with a recorded mail service.

Delivery methods
Phone repair delivery method of your phone to our store based in London

We use Royal Mail Recorded or Next Day Delivery by 1pm (insured up to £500) for mobile phone nationwide repair service. Londoners can use a bicycle courier service for same day repairs (it is optional with additional cost).

Accepted payment methods
Paymeny methods accepted by phone and computer repair store in london raphone

Debit or Credit Card, Apple Pay, Android Pay, Paypal, payments over the phone, bank transfers or cash on collection while in the Store. You can send the phone first and pay after repair (while the phone is still with us).

Prepaire Your Device Before You Post It

1. Backup your data if possible.  We leave your device’s internal storage untouched so it is optional.

2. Remove the passcode / password  or include it with your phone so we can test the phone after repair.

3. Remove the Sim Card and micro SD card.

4. Don’t include any accessories.

5. Write the Order Number or your name on the outside of the box.

Do You Need A Home Visit ?


Do you need on-site repair, home computer setup or any other IT help ? We come to you, anywhere in the South West London. Some phone repairs we can perform in your office. Please call.

If you need us to come to your house or office, let us know at least 3 hours in prior to the visit.

Areas covered: South Wimbledon, Wimbledon, Raynes Park, Morden and other within 2 miles from our office.

We can do while we there:

  • Software help for your Mac, Windows laptop or PC including viruses, speed optimalisation or software setup
  • Help with new computer setup, additional software installation
  • Data transfer between computers
  • Network setup, administation tasks
  • Printer setup
  • Cloud based solutions integrations, backup storage setup
  • Hi-fi systems setup
  • Some basic hardware setup including hard drive replacements, RAM memory upgrades

We charge per hour or per job, whatever is easier for you. There is minimum of £50 charge per visit and £40 per hour afterwards.