MacBook Pro 15 Keyboard Repair


Get your MacBook Pro 15 (A1286) keyboard repaired by professionals.

Original MacBook Pro 15,4-inch (A1286) keyboard with backlight (optional*), UK, US or other layout, original Apple replacement part;

Replaced  in the Store within 3 hours and tested afterwards;

Delivery available (48h / 24h courier) or pickup in the Store;

6 months warranty


There is few different types of MacBook Pro 15 inch keyboards. We need to know which one you have before we agree to fix it. If you don’t know it, give us a call or send the serial number of your MacBook (should be at the bottom of your Mac).

Visit Our Store


Broken keyboard on your MacBook Pro 15 Unibody (2008 – 2012) ?

After water spill you may be lucky enough that your MacBook Pro 15 still operates properly apart just few keys or entire keyboard being not functional. Those keyboard keys cannot be individually repaired. The only solution is to replace the MacBook keyboard with a genuine Apple part.


Sometimes when the keyboard got damaged, the backlight doesn’t work fully and only some buttons can light up. Usually one part of the keyboard is brighter than the other. Let us know if you want to have the backlight fixed. There may be an additional cost involved.

The price and part’s availablility depends on your MacBook. Please check the serial number. Also, we need to know where did you buy your MacBook. There are different keyboard layouts if you bought it in UK, US or other country.


In most situations we can get your MacBook’s keyboard replaced same day. Call us in prior to your visit and make sure, we have time and all necessary replacement parts in stock.

Please note, if the keyboard problem is a subject to the liquid damage, there is a chance that the liquid got inside the machine. If we notice it, we will contact you before we replace the keyboard.


Additional information

Keyboard layout:

UK keyboard, US keyboard, German keyboard, French keyboard, Polish keyboard, Other

MacBook Pro 15 Retina model:

year 2012, year 2013, year 2014, year 2015

Backlight replacement:

Yes, No

If You Bring It


Book and appointment and visit our Store in London. Get your phone, tablet or laptop repaired on the same day, while you wait. Enjoy free Wifi, coffee, sweets and fruits.

1. Contact us first (call: 0208 543 7088) regarding required phone, tablet or laptop repair service or book the repair on the website.

2. Bring your faulty phone, tablet or laptop, fill the repair form in the store, get the confirmation note and leave your device with us.

3. Our technician will run an initial diagnostic to confirm the problem and lets the job begin! The repair should not take more than the time we agreed.

4. Finally, after agreed period of time your phone, tablet or laptop is ready for collection, repaired.

Would you like to bring your phone, tablet or laptop ? Use the booking calendar from below.

Remember to mention the model of your device are you going to bring, thank you.
June 2018
Mon Tue Wed Thu Fri Sat Sun

If You Send it  


Same day return after we fix your phone. Give us a call or use the website to book the repair. Write the order number on the package and send your phone, laptop or tablet to our Store.

1. Add the phone, tablet or laptop repair service to the Cart by clicking the “Post Your Device” button on the page of repair service which you need.

2. Complete the checkout with your address, contact number and choose the payment method. You can pay after repair if you prefer (you will see this option at the checkout).

3. Wrap your phone, tablet or laptop safely. We suggest to use the Insured Mail service (insured up to £500 and costs £9).

Please send your device to:

Fixfactor (known as Raphone)

136 Kingston Road

SW19 1LY London

Write the Order number on the outer of the box.

4. Once received, you will be contacted and the repair will start immediately.
5. You will get a confirmation e-mail after we fix your phone, tablet or laptop. We always return it with a recorded mail service.

Delivery methods
Phone repair delivery method of your phone to our store based in London

We use Royal Mail Recorded or Next Day Delivery by 1pm (insured up to £500) for mobile phone nationwide repair service. Londoners can use a bicycle courier service for same day repairs (it is optional with additional cost).

Accepted payment methods
Paymeny methods accepted by phone and computer repair store in london raphone

Debit or Credit Card, Apple Pay, Android Pay, Paypal, payments over the phone, bank transfers or cash on collection while in the Store. You can send the phone first and pay after repair (while the phone is still with us).

Prepaire Your Device Before You Post It

1. Backup your data if possible.  We leave your device’s internal storage untouched so it is optional.

2. Remove the passcode / password  or include it with your phone so we can test the phone after repair.

3. Remove the Sim Card and micro SD card.

4. Don’t include any accessories.

5. Write the Order Number or your name on the outside of the box.

Do You Need A Home Visit ?


Do you need on-site repair, home computer setup or any other IT help ? We come to you, anywhere in the South West London. Some phone repairs we can perform in your office. Please call.

If you need us to come to your house or office, let us know at least 3 hours in prior to the visit.

Areas covered: South Wimbledon, Wimbledon, Raynes Park, Morden and other within 2 miles from our office.

We can do while we there:

  • Software help for your Mac, Windows laptop or PC including viruses, speed optimalisation or software setup
  • Help with new computer setup, additional software installation
  • Data transfer between computers
  • Network setup, administation tasks
  • Printer setup
  • Cloud based solutions integrations, backup storage setup
  • Hi-fi systems setup
  • Some basic hardware setup including hard drive replacements, RAM memory upgrades

We charge per hour or per job, whatever is easier for you. There is minimum of £50 charge per visit and £40 per hour afterwards.