Get your Microsoft Surface Pro 4 charging port replaced same day by specialists.
New, original charging port + LCD screen for Microsoft Surface Pro 4 (1724), quality tested in our lab
Ready in 3 hours if you bring it to the Store [?]
3 days turnaround if you send it. You can upgrade to express repair for Next Day return [?]
6 months warranty for parts and labour
The LCD screens on the Surface Pro 4’s are very delicate and there is a greater than 50% chance that the screen will crack during the repair process. To ensure transparency we have included the cost of the new screen in the price; however if the screen does not break during the repair, then £50 will not be charged. Therefore the price to replace the charging port will be only £179.
Your Surface Pro 4 does not accept charge ? Does it not charge at all ?
If you have a problem with physically damaged charging port or your Surface Pro 4 is in not charging. It is probably the charging port problem.
Before we proceed with replacing it, we will test it first to make sure that replacing the charging port will solve all related problems. However to test it, we need to disassemble the Surface Pro 4 first. It is a very difficult process on the Surface that can damage the screen. This is the only way to get inside the tablet and check the problem. Sometimes what looks like charging problem, can be actually the problem with battery.
The process of removing broken glass requires a heating and special tools. We replace the old adhesive with a new one to assure the proper fit.
After we remove the screen and the glass, we start removing the charging port. We replace it with highest quality replacement battery and it will give your tablet a new life. We always use highest quality parts for all Surface tablets.
Your device is always tested after repair.
Your Microsoft Surface Pro 4 tablet will be carefully tested after repair. The test will include the new charging port, screen fitting, all motherboard connections, the screen and anything that we had to reconnect after disassembling your tablet (front camera, charging, speakers, Wifi,etc). After you receive the tablet we kindly ask you to check it again.
The repair can take longer than 2 hours in some cases.
Sometimes when you device has more serious damage or if the screen breaks, we may need more than 2 hours to fix it. If the corners of your Surface are dented or the frame is bend, than we may need additional few hours to prepare it for new screen to be fitted. In some cases we may need extra charge to spend extra 2 hours on aligning and polishing that damaged frame. We will inform you about that before proceeding. For most difficult cases that are repairable, your tablet will be ready on the next working day.
We can fix many other faults related to the Microsoft Surface tablet. If you require help configuring Windows 10 on your tablet, let us know ! You can go back to the main page and select the service or just give us a call and we will assist you.
Why this service is so expensive ? It will be cheaper if the screen does not break !
It is a very difficult job to replace the charging port on the Surface Pro 4 tablet because of the screen attached with strong adhesive. The front glass itself is very delicate. It needs to be heated up and slowly removed together with the LCD. Most time of the repair we spend removing the screen and still it may break any time during the process. We just don’t have control over it. The cost of the service already includes the new screen. However if the front screen does not break, the total repair cost will go down to £179 (£50 off).
If You Bring It
Book and appointment and visit our Store in London. Get your phone, tablet or laptop repaired on the same day, while you wait. Enjoy free Wifi, coffee, sweets and fruits.
1.Contact us first (call: 0208 543 7088) regarding required phone, tablet or laptop repair service or book the repair on the website.
2.Bring your faulty phone, tablet or laptop, fill the repair form in the store, get the confirmation note and leave your device with us.
3.Our technician will run an initial diagnostic to confirm the problem and lets the job begin! The repair should not take more than the time we agreed.
4.Finally, after agreed period of time your phone, tablet or laptop is ready for collection, repaired.
Would you like to bring your phone, tablet or laptop ? Use the booking calendar from below.
Remember to mention the model of your device are you going to bring, thank you.
If You Send it
Same day return after we fix your phone. Give us a call or use the website to book the repair. Write the order number on the package and send your phone, laptop or tablet to our Store.
1.Add the phone, tablet or laptop repair service to the Cart by clicking the “Post Your Device” button on the page of repair service which you need.
2.Complete the checkout with your address, contact number and choose the payment method. You can pay after repair if you prefer (you will see this option at the checkout).
3.Wrap your phone, tablet or laptop safely. We suggest to use the Insured Mail service (insured up to £500 and costs £9).
Please send your device to:
Fixfactor (known as Raphone)
136 Kingston Road
SW19 1LY London
Write the Order number on the outer of the box.
4. Once received, you will be contacted and the repair will start immediately.
5. You will get a confirmation e-mail after we fix your phone, tablet or laptop. We always return it with a recorded mail service.
We use Royal Mail Recorded or Next Day Delivery by 1pm (insured up to £500) for mobile phone nationwide repair service. Londoners can use a bicycle courier service for same day repairs (it is optional with additional cost).
Accepted payment methods
Debit or Credit Card, Apple Pay, Android Pay, Paypal, payments over the phone, bank transfers or cash on collection while in the Store. You can send the phone first and pay after repair (while the phone is still with us).
Prepaire Your Device Before You Post It
1.Backup your data if possible. We leave your device’s internal storage untouched so it is optional.
2.Remove the passcode / password or include it with your phone so we can test the phone after repair.
3.Remove the Sim Card and micro SD card. 4.Don’t include any accessories. 5.Write the Order Number or your name on the outside of the box.
Do You Need A Home Visit ?
Do you need on-site repair, home computer setup or any other IT help ? We come to you, anywhere in the South West London. Some phone repairs we can perform in your office. Please call.
If you need us to come to your house or office, let us know at least 3 hours in prior to the visit.
Areas covered: South Wimbledon, Wimbledon, Raynes Park, Morden and other within 2 miles from our office.
We can do while we there:
Software help for your Mac, Windows laptop or PC including viruses, speed optimalisation or software setup
Help with new computer setup, additional software installation
Data transfer between computers
Network setup, administation tasks
Cloud based solutions integrations, backup storage setup
Hi-fi systems setup
Some basic hardware setup including hard drive replacements, RAM memory upgrades
We charge per hour or per job, whatever is easier for you. There is minimum of £50 charge per visit and £40 per hour afterwards.