Get the SSD storage of your Microsoft Surface Pro 4 upgraded by professionals. We suggest you to use it as add-on to the actual repair.
New replacement SSD flash storage 256GB or 512GB for your Microsoft Surface Pro 4 (1724), there is additional charge of £50 for installing the Windows
Ready in 3 hours if you bring it to the Store
3 days turnaround if you send it. Upgrade to express repair for Next Day return
To disassemble your Surface Pro 4 tablet, we need to remove the screen and in some cases this may break. This is one of the most difficult disassembly jobs because of a very strong glue. We don’t take responsibility if that happens as we don’t have full control over it. If the LCD screen breaks and you want to replace it, we will ask you to cover its cost (+£170).
Do you want to bring it to Store and wait for repair ? Sure! Please book an appointment. Or you can just send it in.
Would you like to replace Surface Pro 4 SSD storage to the higher capacity ?
If you need to upgrade the capacity of the internal storage, we may offer you 3 different SSD sizes: 128GB, 256GB or 512GB. The price of £99 is for the basic size of 128GB. This is a dedicated original SSD storage for your Surface Pro 4.
To replace the SSD drive, we need to disassemble the device! The process of removing broken glass requires a heating and special tools. We replace the old adhesive with a new one to assure the proper fit. The process if very risky and you should assume that the screen may break.
Your device is always tested after repair.
Your Microsoft Surface Pro 4 tablet will be carefully tested after repair. The test will include the new charging port, screen fitting, all motherboard connections, the screen and anything that we had to reconnect after disassembling your tablet (front camera, charging, speakers, Wifi,etc). After you receive the tablet we kindly ask you to check it again.
The repair can take longer than 2 hours in some cases.
Sometimes when you device has more serious damage or if the screen breaks, we may need more than 2 hours to fix it. If the corners of your Surface are dented or the frame is bended, than we may need additional few hours to prepare it for new screen to be fitted. In some cases we may need extra charge to spend extra 2 hours on aligning and polishing that damaged frame. We will inform you about that before proceeding. For most difficult cases that are repairable, your tablet will be ready on the next working day.
Do you require installing the Windows 10 ?
If you require help installing Windows 10 on your tablet, let us know ! There is additional charge of £50. If you require the service, please let us know or we will contact you before proceeding with the service.
About the risk of breaking screen.
Please note it is a very difficult job to replace the SSD storage on the Surface Pro 4 tablet because of the screen attached with strong adhesive. We need to heat it and slowly remove. We don’t have full control over it and screen may break. If this happens we ask you to pay the cost of the screen. It may sound like escaping from any responsibility but this is really difficult repair and screen is very expensive. We inform you about it now so you know the risk. Please choose the service only if you agree to this condition.
If You Bring It
Book and appointment and visit our Store in London. Get your phone, tablet or laptop repaired on the same day, while you wait. Enjoy free Wifi, coffee, sweets and fruits.
1.Contact us first (call: 0208 543 7088) regarding required phone, tablet or laptop repair service or book the repair on the website.
2.Bring your faulty phone, tablet or laptop, fill the repair form in the store, get the confirmation note and leave your device with us.
3.Our technician will run an initial diagnostic to confirm the problem and lets the job begin! The repair should not take more than the time we agreed.
4.Finally, after agreed period of time your phone, tablet or laptop is ready for collection, repaired.
Would you like to bring your phone, tablet or laptop ? Use the booking calendar from below.
Remember to mention the model of your device are you going to bring, thank you.
If You Send it
Same day return after we fix your phone. Give us a call or use the website to book the repair. Write the order number on the package and send your phone, laptop or tablet to our Store.
1.Add the phone, tablet or laptop repair service to the Cart by clicking the “Post Your Device” button on the page of repair service which you need.
2.Complete the checkout with your address, contact number and choose the payment method. You can pay after repair if you prefer (you will see this option at the checkout).
3.Wrap your phone, tablet or laptop safely. We suggest to use the Insured Mail service (insured up to £500 and costs £9).
Please send your device to:
Fixfactor (known as Raphone)
136 Kingston Road
SW19 1LY London
Write the Order number on the outer of the box.
4. Once received, you will be contacted and the repair will start immediately.
5. You will get a confirmation e-mail after we fix your phone, tablet or laptop. We always return it with a recorded mail service.
We use Royal Mail Recorded or Next Day Delivery by 1pm (insured up to £500) for mobile phone nationwide repair service. Londoners can use a bicycle courier service for same day repairs (it is optional with additional cost).
Accepted payment methods
Debit or Credit Card, Apple Pay, Android Pay, Paypal, payments over the phone, bank transfers or cash on collection while in the Store. You can send the phone first and pay after repair (while the phone is still with us).
Prepaire Your Device Before You Post It
1.Backup your data if possible. We leave your device’s internal storage untouched so it is optional.
2.Remove the passcode / password or include it with your phone so we can test the phone after repair.
3.Remove the Sim Card and micro SD card. 4.Don’t include any accessories. 5.Write the Order Number or your name on the outside of the box.
Do You Need A Home Visit ?
Do you need on-site repair, home computer setup or any other IT help ? We come to you, anywhere in the South West London. Some phone repairs we can perform in your office. Please call.
If you need us to come to your house or office, let us know at least 3 hours in prior to the visit.
Areas covered: South Wimbledon, Wimbledon, Raynes Park, Morden and other within 2 miles from our office.
We can do while we there:
Software help for your Mac, Windows laptop or PC including viruses, speed optimalisation or software setup
Help with new computer setup, additional software installation
Data transfer between computers
Network setup, administation tasks
Cloud based solutions integrations, backup storage setup
Hi-fi systems setup
Some basic hardware setup including hard drive replacements, RAM memory upgrades
We charge per hour or per job, whatever is easier for you. There is minimum of £50 charge per visit and £40 per hour afterwards.