Phone data recovery


Mobile phone data recovery services after accidental file loss.

Choose this service your files are more important to get than to fix the phone.

We test the phone to see the possibility of data recovery.

You get a quote and we concentrate on getting the content out of the phone without trying to fix the phone (sometimes we may actually need to fix it)

The work will be completed within 1 hour – 3 working days or we let you know if more time is needed before we actually start the job;

We can restore recovered data to your new phone, memory card or upload it to cloud


Price of £79 is the initial price for the service and it includes standard procedures. The price may be higher depending on the problem.

If for certain reasons data from your phone cannot be recovered, we charge £25 diagnostic fee for following a set of tasks which are a very time consuming.



Visit Our Store


Did you accidentally reset your phone ?  Do you have a software issue and cannot access your files ?

We have a lot of experience with restoring a data from damaged phones. Most of the time it is from water damage phones, problems while the phone has been updated or accidental factory reset. To recover the data, we dont need to fix the phone, sometimes we can recover the data but we are not able to fix the phone. Please let us know, what is more important.

When is it still possible to recover data from the phone: 

  • If you just accidentally factory reset the phone and you didn’t use it since then
  • The phone has a water damage which occurred within last week or two
  • You received a software update and it cause the phone to freeze on a logo
  • You have dropped the phone and damaged the screen badly
  • We can still recover data from your phone if the car ran over it. We can even try when it was a bus!

Data recovery inspired by case studies:

  • Galaxy S6 Edge completely smashed, we remover the motherboard and replaced few components. After assembling the unit we were able to recover all pictures (£100)

Please note that “software repair” is a very general term and price may be different for different problems. The presented price stands for standard factory reset and does not include data recovery. For a specific problem solution, please contact us directly.

If You Bring It


Book and appointment and visit our Store in London. Get your phone, tablet or laptop repaired on the same day, while you wait. Enjoy free Wifi, coffee, sweets and fruits.

1. Contact us first (call: 0208 543 7088) regarding required phone, tablet or laptop repair service or book the repair on the website.

2. Bring your faulty phone, tablet or laptop, fill the repair form in the store, get the confirmation note and leave your device with us.

3. Our technician will run an initial diagnostic to confirm the problem and lets the job begin! The repair should not take more than the time we agreed.

4. Finally, after agreed period of time your phone, tablet or laptop is ready for collection, repaired.

Would you like to bring your phone, tablet or laptop ? Use the booking calendar from below.

Remember to mention the model of your device are you going to bring, thank you.
November 2018

If You Send it  


Same day return after we fix your phone. Give us a call or use the website to book the repair. Write the order number on the package and send your phone, laptop or tablet to our Store.

1. Add the phone, tablet or laptop repair service to the Cart by clicking the “Post Your Device” button on the page of repair service which you need.

2. Complete the checkout with your address, contact number and choose the payment method. You can pay after repair if you prefer (you will see this option at the checkout).

3. Wrap your phone, tablet or laptop safely. We suggest to use the Insured Mail service (insured up to £500 and costs £9).

Please send your device to:

Fixfactor (known as Raphone)

136 Kingston Road

SW19 1LY London

Write the Order number on the outer of the box.

4. Once received, you will be contacted and the repair will start immediately.
5. You will get a confirmation e-mail after we fix your phone, tablet or laptop. We always return it with a recorded mail service.

Delivery methods
Phone repair delivery method of your phone to our store based in London

We use Royal Mail Recorded or Next Day Delivery by 1pm (insured up to £500) for mobile phone nationwide repair service. Londoners can use a bicycle courier service for same day repairs (it is optional with additional cost).

Accepted payment methods
Paymeny methods accepted by phone and computer repair store in london raphone

Debit or Credit Card, Apple Pay, Android Pay, Paypal, payments over the phone, bank transfers or cash on collection while in the Store. You can send the phone first and pay after repair (while the phone is still with us).

Prepaire Your Device Before You Post It

1. Backup your data if possible.  We leave your device’s internal storage untouched so it is optional.

2. Remove the passcode / password  or include it with your phone so we can test the phone after repair.

3. Remove the Sim Card and micro SD card.

4. Don’t include any accessories.

5. Write the Order Number or your name on the outside of the box.

Do You Need A Home Visit ?


Do you need on-site repair, home computer setup or any other IT help ? We come to you, anywhere in the South West London. Some phone repairs we can perform in your office. Please call.

If you need us to come to your house or office, let us know at least 3 hours in prior to the visit.

Areas covered: South Wimbledon, Wimbledon, Raynes Park, Morden and other within 2 miles from our office.

We can do while we there:

  • Software help for your Mac, Windows laptop or PC including viruses, speed optimalisation or software setup
  • Help with new computer setup, additional software installation
  • Data transfer between computers
  • Network setup, administation tasks
  • Printer setup
  • Cloud based solutions integrations, backup storage setup
  • Hi-fi systems setup
  • Some basic hardware setup including hard drive replacements, RAM memory upgrades

We charge per hour or per job, whatever is easier for you. There is minimum of £50 charge per visit and £40 per hour afterwards.