Software repair


Please send us a message first before buying the software repair service.

We can solve many software related inssues but there is many problems that are actually hardware related and cannot be resolved. Please describe the issue first and we check if it qualifies for the software repair. Send your message to:

We start from the diagnostic service to confirm the software nature of the problem

We can completely reload the firmware of your phone (Android or iOS)

The work will be completed within 48 hours or we let you know if more time is needed before we start the job;

This service may include backup of your files (pictures, videos, songs, contacts, messages) at additional cost


Price of £49 is the initial price for the service without saving your data. The price may be higher depending on the problem. Please mention if we shall to save your data (extra charge).

If we find that it is not possible to fix your phone due to the hardware issue or if you say that it is too expensive, we charge £25 fee for diagnostic. We may also offer you buying off the device for parts.

Visit Our Store


Does your phone work very slow or does not start at all? Does it freeze very often? Do you need to save your files ? 

We have a lot of experience with phone software flashing using odin, z3x and jtag interfaces. We can unlock your phone, retrieve your files, root it or restore it to factory settings after unsucessful software operations.

If after the diagnostic we find that it is not possible to fix your phone because of the hardware issue or if you decide not to fix it because of the price, we charge £25 fee for diagnostic service. Or we may give you an option to buy it off you for parts.

Here is a list of possible problems solved by software repair: 

  • mobile phone hangs on the Samsung/ Android/ HTC / other logo when starting
  • mobile phone switches off automatically
  • problems with unrooting your phone
  • you want to remove modifications for warranty purposes
  • phone is very slow
  • phone drains a battery after recent update
  • you are not happy we the update and want to revert to the previous software

Software repairs inspired by case studies:

  • Xiaomi phone has the China ROM and some applications are not possible to be installed. We can flash you device with the official GLOBAL ROM. We have perfomed this task on Xiaomi Mi5, Xiaomi Mi4, Xiaomi Redmi Note 2, Xiaomi Redmi Note 3, Xiaomi Mi3.
  • Xiaomi Mi5 does not start. When you plug it to the computer, it is recognised as Qualcomm HS-USB QDloader 9008 device. We reload the software in the deep flash mode using official GLOBAL ROM for your device. Please note if your Xiaomi Mi5 is not recognised by the computer, the problem may be hardware related, not the software.
  • Galaxy S6 stucked on Android 6.0 update. We flash it with new firmware. Optionally we can save your data at additional cost.
  • HTC One M9 S-OFF and firmware flashing with bootloader still locked. We have perfomed this task on the Verizon version Of HTC One M9.
  • OnePlus One no service / no signal. We unlock the bootloader, flash the radio and lock the bootloader again. Phone works fine.
  • OnePlus One software restore after modifying the firmware. We load the color OS first. It will completely wipe all partitions on the phone which prevent from proper factory reset. Then we flash the official firmware again. Your OnePlus One phone is like new again.
  • Samsung Galaxy Note 3 stucked on the Samsung logo. We flash the new Samsung firmware.
  • Galaxy S5 activation lock forgotten. We have to confirm that the phone belongs to you and bypass the activation lock while you wait.

Please note that “software repair” is a very general term and price may be different for different problems. The presented price stands for standard factory reset and does not include data recovery. For a specific problem solution, please contact us directly.

If You Bring It


Book and appointment and visit our Store in London. Get your phone, tablet or laptop repaired on the same day, while you wait. Enjoy free Wifi, coffee, sweets and fruits.

1. Contact us first (call: 0208 543 7088) regarding required phone, tablet or laptop repair service or book the repair on the website.

2. Bring your faulty phone, tablet or laptop, fill the repair form in the store, get the confirmation note and leave your device with us.

3. Our technician will run an initial diagnostic to confirm the problem and lets the job begin! The repair should not take more than the time we agreed.

4. Finally, after agreed period of time your phone, tablet or laptop is ready for collection, repaired.

Would you like to bring your phone, tablet or laptop ? Use the booking calendar from below.

Remember to mention the model of your device are you going to bring, thank you.
June 2018
Mon Tue Wed Thu Fri Sat Sun

If You Send it  


Same day return after we fix your phone. Give us a call or use the website to book the repair. Write the order number on the package and send your phone, laptop or tablet to our Store.

1. Add the phone, tablet or laptop repair service to the Cart by clicking the “Post Your Device” button on the page of repair service which you need.

2. Complete the checkout with your address, contact number and choose the payment method. You can pay after repair if you prefer (you will see this option at the checkout).

3. Wrap your phone, tablet or laptop safely. We suggest to use the Insured Mail service (insured up to £500 and costs £9).

Please send your device to:

Fixfactor (known as Raphone)

136 Kingston Road

SW19 1LY London

Write the Order number on the outer of the box.

4. Once received, you will be contacted and the repair will start immediately.
5. You will get a confirmation e-mail after we fix your phone, tablet or laptop. We always return it with a recorded mail service.

Delivery methods
Phone repair delivery method of your phone to our store based in London

We use Royal Mail Recorded or Next Day Delivery by 1pm (insured up to £500) for mobile phone nationwide repair service. Londoners can use a bicycle courier service for same day repairs (it is optional with additional cost).

Accepted payment methods
Paymeny methods accepted by phone and computer repair store in london raphone

Debit or Credit Card, Apple Pay, Android Pay, Paypal, payments over the phone, bank transfers or cash on collection while in the Store. You can send the phone first and pay after repair (while the phone is still with us).

Prepaire Your Device Before You Post It

1. Backup your data if possible.  We leave your device’s internal storage untouched so it is optional.

2. Remove the passcode / password  or include it with your phone so we can test the phone after repair.

3. Remove the Sim Card and micro SD card.

4. Don’t include any accessories.

5. Write the Order Number or your name on the outside of the box.

Do You Need A Home Visit ?


Do you need on-site repair, home computer setup or any other IT help ? We come to you, anywhere in the South West London. Some phone repairs we can perform in your office. Please call.

If you need us to come to your house or office, let us know at least 3 hours in prior to the visit.

Areas covered: South Wimbledon, Wimbledon, Raynes Park, Morden and other within 2 miles from our office.

We can do while we there:

  • Software help for your Mac, Windows laptop or PC including viruses, speed optimalisation or software setup
  • Help with new computer setup, additional software installation
  • Data transfer between computers
  • Network setup, administation tasks
  • Printer setup
  • Cloud based solutions integrations, backup storage setup
  • Hi-fi systems setup
  • Some basic hardware setup including hard drive replacements, RAM memory upgrades

We charge per hour or per job, whatever is easier for you. There is minimum of £50 charge per visit and £40 per hour afterwards.