Surface Data Recovery


Microsoft Surface data recovery services from software or hadware damaged devices.

We test your Microsoft Surface to see the possibility of data recovery.

You get a quote and we concentrate on getting the content out of the Surface tablet without trying to fixing it

The work will be completed within 1 hour – 1 working day or we let you know if more time is needed before we actually start the job;

We can restore recovered data to your new tablet, external hard drive, memory card or upload it to cloud


Please read about the risk related to the repairIt is a very difficult process to remove the screen on Surface tablets and in some cases the front screen may crack. We don’t take responsibility if that happens as we don’t have full control over it. This is one of the most difficult disassembly jobs because of a very strong adhesive. If the LCD screen breaks and you want to replace it, we will ask you to cover its cost.



The price may be higher depending on the problem. If for any certain reasons data from your Microsoft Surface cannot be recovered, we charge £39 diagnostic fee for following a set of tasks which are a very time consuming expecially on Surface tablets.


Visit Our Store


Did you accidentally reset your Microsoft Surface ? Does it have a hardware damage that you don’t wish to repair and you need only the data ?

We have a lot of experience with restoring a data from damaged Microsoft Surfaces. Most of the time your Surface does not power on at all, it has broken screen or liquid damage. Sometimes the problem is more of the software nature – viruses, Windows does not startup or you have formatted the internal storage. To recover the data, we don’t always need to disassemble the, tablet, as long as this is not a hardware issue.

We use approved recovery methods to get files out of the damage Microsoft Surface tablets. If we cannot access it from the outside, we remove the storage (possible on Surface Pro 3, 4, Pro 5 and Surface Book).

Bitlocker key access.

Your data is encrypted by default. We may ask you for the Bitlocker recovery key to be able to transfer it. In some cases this is fine, we can recover it without it. We will be able to confirm this after we disassemble the Surface.

Disassembly Policy.

This is very risky process disassembling your device. To actually diagnose the hardware, we have to remove the front screen which is extremely strongly attached with a glue. We do our best not to damage it. We dedicate 1 hour for this process but if the screen breaks, please don’t blame us. We don’t take responsibility if this happens and if you decide to replace it, we will ask you to cover the cost.

If You Bring It


Book and appointment and visit our Store in London. Get your phone, tablet or laptop repaired on the same day, while you wait. Enjoy free Wifi, coffee, sweets and fruits.

1. Contact us first (call: 0208 543 7088) regarding required phone, tablet or laptop repair service or book the repair on the website.

2. Bring your faulty phone, tablet or laptop, fill the repair form in the store, get the confirmation note and leave your device with us.

3. Our technician will run an initial diagnostic to confirm the problem and lets the job begin! The repair should not take more than the time we agreed.

4. Finally, after agreed period of time your phone, tablet or laptop is ready for collection, repaired.

Would you like to bring your phone, tablet or laptop ? Use the booking calendar from below.

Remember to mention the model of your device are you going to bring, thank you.

February 2019

If You Send it  


Same day return after we fix your phone. Give us a call or use the website to book the repair. Write the order number on the package and send your phone, laptop or tablet to our Store.

1. Add the phone, tablet or laptop repair service to the Cart by clicking the “Post Your Device” button on the page of repair service which you need.

2. Complete the checkout with your address, contact number and choose the payment method. You can pay after repair if you prefer (you will see this option at the checkout).

3. Wrap your phone, tablet or laptop safely. We suggest to use the Insured Mail service (insured up to £500 and costs £9).

Please send your device to:

Fixfactor (known as Raphone)

136 Kingston Road

SW19 1LY London

Write the Order number on the outer of the box.

4. Once received, you will be contacted and the repair will start immediately.
5. You will get a confirmation e-mail after we fix your phone, tablet or laptop. We always return it with a recorded mail service.

Delivery methods
Phone repair delivery method of your phone to our store based in London

We use Royal Mail Recorded or Next Day Delivery by 1pm (insured up to £500) for mobile phone nationwide repair service. Londoners can use a bicycle courier service for same day repairs (it is optional with additional cost).

Accepted payment methods
Paymeny methods accepted by phone and computer repair store in london raphone

Debit or Credit Card, Apple Pay, Android Pay, Paypal, payments over the phone, bank transfers or cash on collection while in the Store. You can send the phone first and pay after repair (while the phone is still with us).

Prepaire Your Device Before You Post It

1. Backup your data if possible.  We leave your device’s internal storage untouched so it is optional.

2. Remove the passcode / password  or include it with your phone so we can test the phone after repair.

3. Remove the Sim Card and micro SD card.

4. Don’t include any accessories.

5. Write the Order Number or your name on the outside of the box.

Do You Need A Home Visit ?


Do you need on-site repair, home computer setup or any other IT help ? We come to you, anywhere in the South West London. Some phone repairs we can perform in your office. Please call.

If you need us to come to your house or office, let us know at least 3 hours in prior to the visit.

Areas covered: South Wimbledon, Wimbledon, Raynes Park, Morden and other within 2 miles from our office.

We can do while we there:

  • Software help for your Mac, Windows laptop or PC including viruses, speed optimalisation or software setup
  • Help with new computer setup, additional software installation
  • Data transfer between computers
  • Network setup, administation tasks
  • Printer setup
  • Cloud based solutions integrations, backup storage setup
  • Hi-fi systems setup
  • Some basic hardware setup including hard drive replacements, RAM memory upgrades

We charge per hour or per job, whatever is easier for you. There is minimum of £50 charge per visit and £40 per hour afterwards.