Surface Water Damage Repair


The price is for the work only and does not include replacement parts. We will give you the quote after we check your Microsoft Surface (Pro).

You will be quoted with possible options and the cost before we start the actual repair;

First we run a diagnostic to determine all problems and the cost (we need 1-24 hours);

Once the price has been agreed, we start the repair (can take few days);

We can also retrieve your data (pictures, movies, files) from your water damaged Microsoft Surface (Pro) even if the tablet cannot be fixed


Please read about the risk related to the repairTo disassemble any Surface Pro tablet, we need to remove the screen and in some cases this may break. This is one of the most difficult disassembly jobs because of a very strong glue. We don’t take responsibility if that happens as we don’t have full control over it. If the LCD screen breaks and you want to replace it, we will ask you to cover its cost.



Please note if your device is not repairable or if you decide to not follow with the repair, we ask you for the £39 diagnostic fee. Price includes the return postage.


Visit Our Store


Have you dropped your Microsoft Surface into the water ? Any other liquid spillage ? Shall we recover your files ?

Please read all informations carefully.

Water or liquid damage is one of the most difficult kind of repairs. Actually anything could happen to the inside of your Microsoft Surface (Pro). Sometimes it may require to change some components on your device’s motherboard.


The standard price for water damage is £99 and does not include components which have to be replaced if your Microsoft Surface (Pro) is still not fully functional. This can be controversial but usually if your phone is not fully functional, replacement parts may add the cost.

We never push you to do the repair, we always ask you first! You will get serveral options for the repair if possible.

Let us take a look, there is around 70% chance your iPad will star to work again or at least we will retrieve your files!

Partially working water damaged Microsoft Surface (Pro).

Sometimes after liquid damage your device may switch on or give some other symptoms that it is partially functional. Every time to do the repair, we need to clean the motherboard first before attempting the repair. Some iPads that are heavily damaged stop to work completely after cleaning. We still recommend to clean the tablet after water damage but please consider the possibility that it may stop to work completely on some very rare occasions. This is not about further damage caused but about consequence of removing the corrosion from the damaged iPad. We don’t consider any claims that the phone is even more damaged than it was and we still ask for the diagnostic fee (£39), as we follow same set of procedures leading to fixing your tablet.

Don’t get us wrong. It does not mean the screen will break! In fact it is very rare and happened only on few ocassions. However the value of the screen is high. The risk is that sometimes the glue is stronger on that particular model.

Disassembly Policy

This is very risky process disassembling your device. To actually diagnose the hardware, we have to remove the front screen which is extremely strongly attached with a glue. We do our best not to damage it. We dedicate 1 hour for this process but if the screen breaks, please don’t blame us. We don’t take responsibility if this happens and if you decide to replace it, we will ask you to cover the cost.

Please note: If you device cannot be repaired or you don’t agree with the cost for fixing it, there will be charge of £39 diagnostic fee as we spend more than an hour and possibly more with determining the problem.


If You Bring It


Book and appointment and visit our Store in London. Get your phone, tablet or laptop repaired on the same day, while you wait. Enjoy free Wifi, coffee, sweets and fruits.

1. Contact us first (call: 0208 543 7088) regarding required phone, tablet or laptop repair service or book the repair on the website.

2. Bring your faulty phone, tablet or laptop, fill the repair form in the store, get the confirmation note and leave your device with us.

3. Our technician will run an initial diagnostic to confirm the problem and lets the job begin! The repair should not take more than the time we agreed.

4. Finally, after agreed period of time your phone, tablet or laptop is ready for collection, repaired.

Would you like to bring your phone, tablet or laptop ? Use the booking calendar from below.

Remember to mention the model of your device are you going to bring, thank you.
June 2018
Mon Tue Wed Thu Fri Sat Sun

If You Send it  


Same day return after we fix your phone. Give us a call or use the website to book the repair. Write the order number on the package and send your phone, laptop or tablet to our Store.

1. Add the phone, tablet or laptop repair service to the Cart by clicking the “Post Your Device” button on the page of repair service which you need.

2. Complete the checkout with your address, contact number and choose the payment method. You can pay after repair if you prefer (you will see this option at the checkout).

3. Wrap your phone, tablet or laptop safely. We suggest to use the Insured Mail service (insured up to £500 and costs £9).

Please send your device to:

Fixfactor (known as Raphone)

136 Kingston Road

SW19 1LY London

Write the Order number on the outer of the box.

4. Once received, you will be contacted and the repair will start immediately.
5. You will get a confirmation e-mail after we fix your phone, tablet or laptop. We always return it with a recorded mail service.

Delivery methods
Phone repair delivery method of your phone to our store based in London

We use Royal Mail Recorded or Next Day Delivery by 1pm (insured up to £500) for mobile phone nationwide repair service. Londoners can use a bicycle courier service for same day repairs (it is optional with additional cost).

Accepted payment methods
Paymeny methods accepted by phone and computer repair store in london raphone

Debit or Credit Card, Apple Pay, Android Pay, Paypal, payments over the phone, bank transfers or cash on collection while in the Store. You can send the phone first and pay after repair (while the phone is still with us).

Prepaire Your Device Before You Post It

1. Backup your data if possible.  We leave your device’s internal storage untouched so it is optional.

2. Remove the passcode / password  or include it with your phone so we can test the phone after repair.

3. Remove the Sim Card and micro SD card.

4. Don’t include any accessories.

5. Write the Order Number or your name on the outside of the box.

Do You Need A Home Visit ?


Do you need on-site repair, home computer setup or any other IT help ? We come to you, anywhere in the South West London. Some phone repairs we can perform in your office. Please call.

If you need us to come to your house or office, let us know at least 3 hours in prior to the visit.

Areas covered: South Wimbledon, Wimbledon, Raynes Park, Morden and other within 2 miles from our office.

We can do while we there:

  • Software help for your Mac, Windows laptop or PC including viruses, speed optimalisation or software setup
  • Help with new computer setup, additional software installation
  • Data transfer between computers
  • Network setup, administation tasks
  • Printer setup
  • Cloud based solutions integrations, backup storage setup
  • Hi-fi systems setup
  • Some basic hardware setup including hard drive replacements, RAM memory upgrades

We charge per hour or per job, whatever is easier for you. There is minimum of £50 charge per visit and £40 per hour afterwards.