Have you dropped your phone into the water ? Any other liquid spillage ? Shall we recover your files ?
Please read all informations carefully.
Water or liquid damage is one of the most difficult kind of repairs. Actually anything could happen to the inside of your device. Sometimes it may require to change some components on your device’s motherboard.
The standard price for water damage is £49 and does not include components which have to be replaced if your phone is still not fully functional. This can be controversial but usually if your phone is not fully functional, replacement parts may add the cost.
We never push you to do the repair, we always ask you first! You will get serveral options for the repair if possible.
Let us take a look, there is around 70% chance your phone will star to work again or at least we will retrieve your files!
Partially working water damaged phones.
Sometimes after liquid damage your device may switch on or give some other symptoms that it is partially functional. Every time to do the repair, we need to clean the motherboard first before attempting the repair. Some mobile phones that are heavily damaged stop to work completely after cleaning. We still recommend to clean the phone after water damage but please consider the possibility that it may stop to work completely on some very rare occasions. This is not about further damage caused but about consequence of removing the corrosion from the damaged phone. We don’t consider any claims that the phone is even more damaged than it was and we still ask for the diagnostic fee (£25), as we follow same set of procedures leading to fixing your phone.
Concerns about disassembling some phones.
There are some mobile phones on the market where disassembling is so hard that may result in damage of the front screen. Those manufacturers used a very strong glue to attach the screen. Here is a list of models where there is a risk:
Google Pixel and Google Pixel XL
Samsung Galaxy Note 4
Samsung Galaxy S5
Samsung Galaxy A3
Microsoft Surface tablets
Don’t get us wrong. It does not mean the screen will break! In fact it is very rare and happened only on few ocassions. However the value of the screen is high. The risk is that sometimes the glue is stronger on that particular model.
Please note: If you device cannot be repaired or you don’t agree with the cost for fixing it, there will be charge of £25 diagnostic fee as we spend more than an hour and possibly more with determining the problem.
Accessories for your phone ?
Our range of unique accessories includes replacement chargers, cables, earphones, cases, bike mounts, car holders and speakers. Add it to your phone service and we will send it together with your phone repaired.
1. Contact us first (call on 0208 543 7088) regarding the phone water damage repair service or book the repair on the website.
2. Bring your faulty phone, fill the repair form in the store, get the confirmation note and leave your phone with us.
3. Our technician will run an initial diagnostic to confirm the problem and lets the job begin! The repair should not take more than time that we have agreed.
4. Finally, after agreed period of time your phone is ready for collection, repaired.
Would you like to bring your phone ? Use the booking calendar from below.
Remember to mention the model of your phone are you going to bring, thank you.
SEND YOUR PHONE
1. Add the phone water damage repair service to the Cart by clicking the “Order Now” button on top of the page.
2. Complete the checkout with your address, contact number and choose the payment method. You can pay after repair if you prefer (you will see this option at the checkout).
3. Wrap your phone safely. We suggest to use the Insured courier service.
Please send your phone to:
136 Kingston Road
SW19 1LY London
Please write the Order number on the outer of the box.
4. Once received, you will be contacted and the repair will start immediately.
5. You will get a confirmation e-mail after we fix your phone. We always return it with a recorded courier service.
We use 48h recorded delivery service or Next Day Delivery by 1pm for mobile phone nationwide repair service. Londoners can use a bicycle courier service for same day repairs (optionally with additional cost).
WAYS TO PAY
Debit or Credit Card, Paypal, payments over the phone or cash on collection while in the Store. You can also send the phone first and pay after repair (while the phone is still with us).
Phone checklist before you post it
1. Backup your files if possible. We leave your mobile phone’s data untouched, so this is optional.
2. Remove the passcode / password or include it with your phone so we can test the phone after repair.
3. Remove SIM card and micro SD card.
4. Please don’t include any accessories.
5. Write the Order Number or your name on the outside of the package.