>Customer Reviews
Customer Reviews 2018-04-05T06:52:16+00:00

Submit your review on Google, Trustpilot or Facebook.

Thank you for choosing us for fixing your phone, tablet, laptop or any other device.
 
Can we ask you for a feedback about the service you have received ? Your review is very helpful to others. We suggest to submit the review on Google, Facebook page, Yell.com or Yelp.
 
In return, we offer you case, tempered glass, or a discount if you need our help again in the future. Thank you.

How to add your Google Review:

  1. Open Google Maps and make sure you’re signed in.
  2. Search for Raphone (136 Kingston Road, SW19 1LY).
  3. Click Write a review.
  4. In the window that appears, click the stars to score the place. If you want, you can also write a review.

You can also click this link and it will take you directly to the review window.

Facebook Rating
5.0
Google Rating
4.9

Latest Google Reviews

Sam Thompson
Sam Thompson
13:20 24 May 18
Like others I had heard horror stories of the official Google repair centre, that coupled with a two week turnaround meant I had to look elsewhere. My screen had a smash in, found some other Pixel 2/2XL owners post reviews for the same issue and can confirm that these guys are excellent. Very friendly and easy to talk to, my repair took slightly longer than they said but it looked like they were busy so I have no issues there. Would use again, but I hope I don't have to!read more
Jannine Johnson
Jannine Johnson
09:43 22 May 18
One of the best phone shops I know and it has. Speedy recovery. Always go here to get my phone done same day within hour and half. Especially if you have a one plus one
Andy Basnak
Andy Basnak
14:45 12 May 18
What a breath of fresh air to experience the customer service and professionalism from Raphone staff replacing my Iphone 6 battery and fixing my Mac computer. I was posted and updated during the whole process form the beginning to the end. I can highly recommended them to anybody who is looking to have things done quickly and effectively.read more
Michael McCarthy
Michael McCarthy
14:47 10 May 18
Battery replacement for two Samsung Galaxy S7 Edge phones. Excellent fast 'while you wait' service, knowledgeable and friendly staff. Phones are now restored to their original battery performance. Very many thanks
Benjamin Weighill
Benjamin Weighill
11:43 05 May 18
Wow! After reading the reviews of the 'official' Google repair companies I didn't dare send my phone in for a replacement screen. These guys repaired my phone within a day and had it back to me earlier than promised... My phone shouldn't have been here till next Tuesday due to the bank holiday.Hopefully won't be needed again, but wouldn't hesitate to recommendread more
nomad
nomad
17:06 01 May 18
Excellent service, speedy, efficient and extremely good value for money. I would highly recommend Raphone. Very friendly guys too - thanks for replacing my phone screen(s)!
Pete Davis
Pete Davis
12:11 04 Apr 18
If you are a Google Pixel or Pixel 2XL owner in London then this is the place to go for screen repairs. I live in East London and extensive Google searching yielded few places that might be able to help me. Those that could wanted £250 for the repair. The guys at Raphone were very helpful over the phone and the online appointment system on their website is really handy and inspires confidence that you will be attended to when you arrive. A quick call before hand to ensure they have the part you need is always a good idea. I arrived about 45 minutes before my appointment time but there were no dramas and they took the phone and got to work on it soon after rather than leave it until the appointment time. Almost bang on the time they said it would be ready it was. Very polite and friendly service and despite the long trip for me I would use them again and recommend them to others.read more
Eszter Chrobacsinszky
Eszter Chrobacsinszky
11:43 03 Apr 18
Wonderful and kind service from the guys! I dropped my phone and the screen started acting up so I booked an appointment. Luckily it turned out that it was only the LCD connection and nothing had to be replaced, but I would have gladly left my phone in their hands even if it was something more serious. Thank you!read more
Maria Polo Guardia
Maria Polo Guardia
12:47 16 Mar 18
I cracked my Pixel 2 XL screen and I was quite discouraged when carphone warehouse told me that they wouldn't repair it in London, and i would have to ship it somewhere. I found them online and so pleased with the service! I was able to book an appointment, I was offered a tea while waiting, and in no time it was ready, and as new! 🙂 And on top of that the guys were super friendly. Thank you very much for a fantastic service! I will definitely recommend youread more
David Allen
David Allen
15:02 26 Feb 18
This guy was brilliant! Nexus 6 needed a new battery. Dropped the phone off, went for a quick shop, came back and it was sorted. That was months ago and the battery is still brilliant. This guy knows what customer service means! ?
Stefan Nubert
Stefan Nubert
18:20 21 Feb 18
Very nice friendly staff - unable to resolve the serious damage to my phone (no one could in the end!) but tried their best. Excellent customer service and quick too.
charles engel
charles engel
14:29 19 Feb 18
Perhaps I shouldn't be surprised but I'm genuinely in awe of how quick and straight forward my experience with these guys has been. Excellent.I've been looking for somewhere to solve a long running issue with an expensive gaming laptop that is out of warranty, these guys were so knowledgeable from the get go and sorted everything out in the same day. I wish I'd known about this gem 12 months ago.Don't go anywhere else. A+read more
J Blackburn
J Blackburn
15:35 27 Jan 18
The service is fantastic, very friendly and quick! So much easier getting your screen repaired here than claiming through insurance, it works out cheaper as well.Highly recommend and will be going straight back there if I need the service again. Thanks guysread more
Ron Prado
Ron Prado
22:27 07 Jan 18
Quick Mobile Fix were useless. They said they couldn't do an express repair but stated they could get it done within 3 days. I dropped it off for a speedy fix and even then the guy booked it in under the wrong phone model. After a week they stated they had to order the part, makes you wonder what they were doing for a week. Then for each following week they said they hadn't received the part and had to order it. Should arrive in a few days and it would be repaired as a priority. After a month of getting the same update each week I realised this was going nowhere so I cancelled the repair and got the phone returned. The return and refund were the only quick things they did. Went to Raphone in Wimbledon instead who ordered the part immediately so I could get the phone repaired next day. They called to confirm the part had arrived. I dropped by and it was done in a couple hours. Top job, couldn't fault them. Highly recommended.AVOID QUICK MOBILE FIX!USE RAPHONE!read more
Ethel Granini
Ethel Granini
14:41 16 Dec 17
Best service ever. It's always hard to find replacements for my phone, but they ordered a new screen and fit it really quickly. They tried to help me as much as they could and they also offered to post my phone back so that I wouldn't have to travel back there. The guy at the reception has got amazing customer service and they're all in general really nice and helpful. I hope I will never break my phone again, but if I do, I will definitely be going back there! I would recommend this place 200%read more
King Tani
King Tani
16:11 15 Dec 17
Great service, done very quickly and with no issues whatsoever, friendly staff with great humour. Very knowledgeable and fixed a Nexus 6p which other shops had either turned down or said was too difficult. Fantastic experience
Karlee L
Karlee L
16:09 15 Dec 17
Super helpful and friendly staff, took care of all of my enquiries, and went above and beyond for a silly request I had. The two boys were very kind and thoroughly explained what was happening. The repair went quick and without any problems. The store was clean and welcoming. I would definitely recommend!read more
Anand Date
Anand Date
23:27 23 Nov 17
Went to raphones to get the screen fixed on my surface pro 3. The guys in there are really friendly and clearly take care over what they do. Very professional. They even made me a coffee! Would definitely recommend.
Kamil Wojnarowicz
Kamil Wojnarowicz
16:40 18 Nov 17
I had broken back glass on my Samsung S8.Those guys replaced it in about 30 minutes. Very impressed... I will definitely recommend them to my friends and remember for my future repairs.
Stephanie Feireisen
Stephanie Feireisen
13:36 10 Nov 17
Fixed my Dell laptop which had some water damage within a couple of days. It's working perfectly now! Very friendly and good price. Great service all around.
Viktor Solari
Viktor Solari
13:16 04 Nov 17
I dropped my phone in the Dead Sea (saltiest body of water in the world) and EVERYBODY said it was a gonner. THESE GUYS FIXED IT. They are the best, hands down. Look no further for phone repairs!
Stewart Macintosh
Stewart Macintosh
11:03 20 Oct 17
Wonderful fast, friendly, efficient and professional service. Replacing my Nexus 6P battery in 35 minutes, while I waited. Not a mark on the case afterwards and the phone is like new again. I'd recommend Raphone to anyone with a mobile phone problem.
Jack M
Jack M
09:21 15 Oct 17
Very friendly, reasonably priced and great communication with any updates. Only took a couple of hours to completely fix a ruined IPhone with numerous issues!
Gary Anderson
Gary Anderson
17:53 01 Oct 17
So impressed with the guys. Super friendly. Super fast (repair was done in one hour) Very reasonable price. I had battery changed and replacement battery was manufacturers part - not third party.The workshop is visible in the shop. It looks like a laboratory! Highly recommendedread more
Avihoo Mamka
Avihoo Mamka
11:32 26 Sep 17
The ONLY place in WHOLE London that knows how to deal with Google Pixel phones. They resolved my issue super quick and with a very fair price! Those guys are literally the most professional team I've ever seen!! Couldn't recommend more!!
Elmpride Limited
Elmpride Limited
10:33 26 Sep 17
Went to Raphone to fix my OnePlus5 screen which had loads of cracks in it.One of the only places in London i could find that stocks the screen and from the minute i phoned them to the minute they returned my phone to me after the repair the experience was of a high level.Same day fix in under 3 hours, top stuff. Will only be using Raphone for all my phone needs.read more
João Ascenso
João Ascenso
12:41 25 Sep 17
Very pleased with the service. Went there for a nexus 6p battery replacement, very professional, took them less than one hour from start to finish. The replacement works great and is of quality.
Aaron Mccrindle
Aaron Mccrindle
10:22 13 Sep 17
Best repair shop hands down. Recommend for anyone and anything. Fair price, fast and good results - very friendly and helpful yet professional. High quality work (fixed my water damaged iPhone and help me back up my data) - will be returning in future if any issues with any of my devices.read more
Kelvin Zhang
Kelvin Zhang
16:40 08 Sep 17
Super-friendly staff! I visited for a battery replacement of my Nexus 6P and they had it repaired in store (booked an appointment in advice) in twenty minutes. Store is a very short walk away from the Merton Park team station. Also couldn't help noticing how nice the store is!read more
Daniel Cassandro
Daniel Cassandro
15:22 24 Aug 17
Forgot to write my review from about 4 months ago! Really great service, friendly chaps, was seen straight away even though had an appointment booked for another time. My battery for iPhone 6 kept draining and lasted for about 20mins then would die. Took it in, had the battery replaced by the time I'd finished filling the short form out and that was it.Phone is still going strong battery wise but now I've dropped my phone and smashed the screen up, so I'm going back to get the screen replaced.Definitely recommend.read more
Martin Lines
Martin Lines
20:43 04 Aug 17
Nexus 6P would only last 2 hours on battery. Sent to Huawei who did not change the battery but insisted it needed a firmware upgrade, which did not cure it. Other shop failed repeatedly to get a battery for me, it was always "due tomorrow". RAPHONE had the battery in stock and took 20 minutes to change it. Very pleasant staff. Phone was looked after with no data loss or any marks etc. Highly recommended, I wish I had gone there months ago. Phone lasts up to 24 hours now.read more
Justin Berman
Justin Berman
16:02 02 Aug 17
Friendly guys and prompt and efficient service. One of the only places in London that currently offers screen replacement for the Oneplus 3t handset. I have only just picked my phone up this afternoon but so far, so good. Would definitely recommend these guys.read more
Lee Griffin
Lee Griffin
18:33 23 Jul 17
these guys are really top quality. did my iPhone6 while I waited (25 mins), and told me all about what they were doing and what I should be looking for in their (or anyone else's) repair. They clearly are highly experienced, and gave me great confidence in what they were doing. I'll be going back to get my wife's phone done there too!read more
LUCY STOCKS
LUCY STOCKS
18:45 15 Jul 17
excellent service! Replaced my smashed iPhone 7plus screen in1hr. Great job and great customer service - really friendly and professional.
Linda Hoeberigs
Linda Hoeberigs
16:27 14 Jul 17
Great service, got my phone screen replaced within an hour today, without making an appointment upfront. Cheaper than competitors in Wimbledon as well. Would definitely recommend.
sarah Nelson
sarah Nelson
21:47 03 Jul 17
helpful kind friendly and extremely swift. I would advise anyone with phone issues to visit these guys they are awesome phone Doctors. thanks
alan jeffery
alan jeffery
11:10 29 Jun 17
Very professional service !! recently fitted a new battery to my surface pro unit at a very competitive price and ultra quick turn around, cannot speak to highly of them. High quality work and friendly attitude.
James Green
James Green
08:58 28 Jun 17
Great service thanks! Walk-in repair to a Pixel XL. Screen was replaced in an hour. Highly recommended.
Tim Pope
Tim Pope
07:01 26 Jun 17
Very pleased with the repair the guys did on my Pixel XL. They need to get their credit card machine sorted out but all in all a prompt and efficient service which I would recommend to others
Maddy Stewart
Maddy Stewart
00:41 02 Jun 17
Amazing! Such nice guys and incredibly helpful, they managed to source the parts for my phone within 2 days when I was expecting at least 4! Wonderful service and would highly recommend even if you have to make a trip to get there- so worth it!
Noaman Qasim Ali
Noaman Qasim Ali
14:48 15 May 17
After months of constantly jiggling cables and immobilising my iphone in order to charge it, I rang these guys and they fixed it in an hour. Very friendly, immaculately kept workshop and perfectly professional. Would strongly recommend.
Paul Gullett
Paul Gullett
10:02 05 May 17
Just a superb service, fixed my Nexus 6 and went above and beyond in terms of the time spent on it to fix it. Highly recommended, although they do need to charge more!Update: Just had an iPhone fixed. Awesome speed. Sent in by next day post fixed and back in my hand via post 48 hours later!read more
Johnny Clifford
Johnny Clifford
14:54 22 Apr 17
People travel a long way to visit this shop- and with good reason. Very knowledgeable, helpful and friendly guys who really went above and beyond to help out. Would definitely recommend.
Tamas Palko
Tamas Palko
14:27 17 Apr 17
The staff is very professional and fulfilled everything they said they would do. The work did not require any aftercare, it was perfect. My phone screen got replaced within 1 hour from a walking in.
Mark Worrall
Mark Worrall
13:41 10 Apr 17
Incredibly helpful, knowledgeable and friendly staff replaced the screen of my S6 Edge and the result looks beautiful. They kept me informed the whole time and returned the phone to me fast and safely.
Petra Dixon
Petra Dixon
08:39 22 Mar 17
What can I say? I was close to buying a new phone as mine had stopped charging. Turns out all it needed was a quick, efficient and professional replacement of the charging port by these guys. The service they offer is so convenient. I rang them up and they confirmed within less than a minute that - provided it was the charging port - they had the parts in stock and they could do a repair in about 40 mins. If there was anything else they'd ring me first before doing further repairs. Dropped my phone off in my lunch break, collected it - fully functional again - after work. They let you do a thorough check of all the functions upon collection. In fact, they MAKE you do it. I like people that have confidence in their own work.Those that can't get to the Wimbledon area can post their stuff and book the repair online. Fab.And on top of all that, they're an exceptionally friendly and helpful bunch. Five stars. Easily.read more
David Simms
David Simms
08:07 20 Mar 17
I booked my two year old Nexus 6 in for a replacement battery. The guys were able to replace the part very quickly. Great service guys, thanks very much!
João Dias
João Dias
18:55 08 Mar 17
I literally came all the way from East London because they are the only ones that deal with the Google pixel. My speaker was dead, took them one day to change it. Works like new. Couldn't recommend more.
Kay J
Kay J
16:31 22 Feb 17
The service provided at this establishment is excellent. My phone was in a bad state where my battery needed replacing, after checking out a few other repair shops online- this one had the most positive feedback. My phone was promptly fixed. The staff is polite, friendly and know what they are about. Highly recommend.read more
Daren W
Daren W
23:41 06 Feb 17
It was worth traveling across London to ensure my phone was fixed right (swap out of the battery on the ultra compact HTC M8). They demonstrated great knowledge and service in an easy, informative and clean environment. 3 month warranty, cash only.
See All Reviews Write a review

Latest Facebook Reviews

John Coatsworth
John Coatsworth
2018-04-23T17:07:37+0000
Great service from these guys. My iMac hard drive gave up and was replaced with a new SSD drive very quickly. iMac now working perfectly again. Thanks.
Ethel Denise Granini
Ethel Denise Granini
2017-12-16T14:42:20+0000
Best service ever. It's always hard to find replacements for my phone, but they ordered a new screen and fit it really quickly. They tried to help me as much as they could and they also offered to post my phone back so that I wouldn't have to travel back there. The guy at the reception has got amazing customer service and they're all in general really nice and helpful. I hope I will never break my phone again, but if I do, I will definitely be going back there! I would recommend this place 200%
Viktor José Solari Aragón
Viktor José Solari Aragón
2017-11-04T13:23:13+0000
Dropped my phone in the Dead Sea (saltiest body of water on the planet) and then tried to plug it in! These guys are freaking miracle workers! Saved all my un-backed up data, and managed to fix the phone! Best place hands down! Look no further!
Vicent Chen
Vicent Chen
2017-08-03T07:42:44+0000
Great service!!!!!
Victoria Davies
Victoria Davies
2016-10-21T14:53:38+0000
Fast service and my phone looks like new again after having smashed the screen. I sent it to them Tuesday and received it back Friday, can't ask for better than that. Thank you!
Heather Finlay
Heather Finlay
2016-09-24T14:25:16+0000
Very pleased with service. Fixed my Ipad really quickly and easily. Recommended
Bill Lockhart
Bill Lockhart
2016-03-24T13:24:26+0000
Highly recommended! Expert, friendly, honest. They only had a (perfect) second-hand back glass for my Xperia Z3 Compact so only charged me half of the published price. I'd have been none the wiser if they'd told me it was new. Job done in 15 minutes as promised, phone is like new.
Dan Carey
Dan Carey
2016-03-23T13:47:49+0000
Very pleased with the service for repairing my HTC One M7 screen. I sent it by post and got it back really quickly. Fair price and fast turnaround. Thank you very much.
Justin Zhang
Justin Zhang
2016-01-09T17:50:45+0000
Great service!!
Sandra Eveleigh
Sandra Eveleigh
2015-10-29T01:14:05+0000
Took my experia z3 in with a cracked back screen and power button wasn't working, very friendly and quick service, got it back same day. Have used raphone before. Now my family and friends go there.
Dave Goodhand
Dave Goodhand
2015-07-21T15:56:45+0000
Water damaged HTC One M8, quick repair, good price, great service! Would recommend anyone who has issues with their phones in SW London to give these guys a call.
Dorota Kwiatkowska
Dorota Kwiatkowska
2015-07-19T00:11:13+0000
it is my favourite service!
Xiaoxiao Ye
Xiaoxiao Ye
2015-06-18T08:06:38+0000
fantastic shop
Valentino Legio
Valentino Legio
2015-06-16T17:05:13+0000
I received a new battery and a new charging port within 30 minutes! I'm absolutely happy now. The guys are professional and friendly and know what they are doing. My phone charges again and the new battery lasts forever! Thanks guys!
Mia Liang
Mia Liang
2015-04-28T09:24:55+0000
Hope to do business with you, thanks
Monika Radomska
Monika Radomska
2015-04-26T21:23:03+0000
quick repair, very good customer service, I recommend Raphone
Chris Jones
Chris Jones
2014-08-22T17:46:34+0000
Took my iPad 2 in at 12.30 - broken/ shattered. Really helpful, friendly guy. Got it back 5pm and looks perfect and works perfectly. Highly recommended - have had quite different experience with iPhones in other shops in the last few years.thank you.
Linda Morgan
Linda Morgan
2014-07-26T10:46:43+0000
These guys replaced the screen on my Sony Xperia Z2, phone is like brand new, recommended! 🙂
Yahia Al-imam
Yahia Al-imam
2014-04-07T17:51:24+0000
Sebastian Kafar
Sebastian Kafar
2014-03-24T10:35:59+0000
Marcin Skwiercz
Marcin Skwiercz
2014-02-16T10:38:17+0000
Sly Claude
Sly Claude
2014-02-16T08:14:48+0000
Slawomir Fąfàra
Slawomir Fąfàra
2014-02-16T02:07:26+0000
Moni Ka
Moni Ka
2014-02-15T20:14:19+0000