Raphone Terms & Conditions
Please read the policy before you use our services. Frequently Asked Questions have been answered at the bottom of this page.
Website Terms & Conditions
1.1 The content of the pages of this website is for your general information and use only. It is subject to change without notice.
1.2 Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
1.3 Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
1.4 This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
1.5 All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
1.6 Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
1.7 From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
1.8 Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.
Raphone Service Terms & Conditions
1. Agreement for repair
1.1 The terms set out in these Conditions of Repair (“Agreement”) shall apply to the service we provide to repair your touch screen device listed overleaf (“Device”) on the service check-in form.
1.2 Reference to “us”, “we” and “our” refer to RaPhone and references to “you” and “your” are references to you, the person addressed on this form.
2. All repairs (unless otherwise stated)
2.1 We shall make all reasonable efforts to repair your Device subject to the availability of any parts required and/or the terms of any relevant guarantee or warranty. We shall perform the Services using our utmost care and skill.
2.2 Any time estimate for completion of the service, which may be given to you, is an estimate only and does not form any obligation under the terms of this Agreement.
2.3 We shall notify you when the Device has been repaired and is available for collection. If you do not collect the Device within 90 days, we may dispose of the Device. Any sum obtained on disposal will be used to meet any unpaid estimate or repair charges you are liable to pay and any remaining balance will be sent to you or will remain payable by you accordingly.
2.4 If we are unable to complete the Service for any reason, or the Service will incur further costs payable by you, we will notify you immediately.
2.5 Our out of warranty/chargeable repairs are guaranteed for 3 months from the date the Device is ready for collection. If the Device develops an additional fault unrelated to the original repair, the repair warranty contained in this paragraph will not apply. The warranty includes the repaired part(s) only and does not include further damage to the repaired part(s). Read more about “Our warranty”.
2.6 All charges will be subject to all government taxes or duties as applicable.
2.7 The cost of repair will be calculated where possible in accordance with our standard charges as published from time to time.
2.8 We will keep your device until all charges payable have been paid.
2.9 Using of our repair services may void your 1 year Apple or any other manufacturer warranty. If you would like to avoid this then please bring your device to the manufacturer.
2.10 Devices not collected within 3 months from the moment we received them for repair will be removed from our premisses and disposed without and form of compensation from Raphone (of its owners) and possibility of getting them back.
3.1 Our entire liability in respect of any single cause of action arising out of or in connection with this Agreement or its subject matter (whether for breach of contract, tort, including negligence, statute or otherwise at all) shall be limited, to the extent that the cause of action related to our supply of the Services, at our option to: (a) supplying the Services again; (b) payment of the cost of having the Services supplied again; or (c) repaying to you any amount that you have paid in respect of the Services.
3.2 If, through our negligence or willful misconduct, we damage the Device beyond economical repair, our liability will be limited to the cost of providing a replacement with a product that is the same as or similar to the Device.
3.3 Any data or information that you may have stored on the Device shall remain your sole responsibility and we accept no liability for loss or corruption of such data howsoever caused and we therefore highly recommend that you back up your Devices on your personal computer prior to your repair. It is your responsibility to keep a record of any such data. Saying this we can with permission backup your devices information onto a secure disk if requested which may help in the restoration of personal data if needed.
3.4 Nothing in this clause 5 shall apply so as to limit or exclude our liability for: (a) death or personal injury resulting from our negligence; (b) breach of any terms implied by statute; (c) any claim arising under the Consumer Protection Act 1987; or (d) fraudulent misrepresentation.
3.5 In no circumstance shall we be liable to you for any indirect, special or consequential loss arising out of or in connection with this Agreement, including any loss of business, revenue, profits, health, anticipated savings, goodwill or any other indirect or consequential loss or damage howsoever arising.
3.6 We shall not be liable for any claim arising under this Agreement unless you give us written notice of the claim within three (3) months of becoming aware of the circumstances giving rise to the claim or, if earlier, three (3) months from the time you ought reasonably to have become aware of such circumstances.
4. Data Protection
4.1 We ask for your name and address and the other details set out overleaf (“Contact us”) so that we can notify you when your item has been repaired and so we can give you an efficient after-sales service. We may also send you text messages and/or emails from time to time to alert you to new services that we may provide. By signing the questionnaire and using these Services you consent to our use of your personal Information as described. If you do not wish to receive contact from us simply email email@example.com.
5.1 We shall not be liable to you for any delay in or failure of performance of our obligations under this Agreement arising from any reason beyond our reasonable control.
5.2 Our failure to exercise or enforce our rights or the giving of any forbearance, delay or indulgence, will not be construed as a waiver of such rights under this Agreement or otherwise.
5.3 This Agreement sets out the entire agreement and understanding between you and us in connection with its subject matter. Nothing in this Agreement shall effect our liability in respect of any misrepresentation, warranty or condition that is made fraudulently.
5.4 This Agreement may not be amended, modified, varied or supplemented except in writing signed by or on behalf of you and us.
5.5 If any part of this Agreement is found to be void or unenforceable it will be severed from the rest of this Agreement so that it is effective to the extent that shall not effect the validity of the balance of the Agreement, which shall remain valid and enforceable according to its terms.
5.6 Nothing in this Agreement shall confer on any third party any benefits under the provisions of the Contracts (Rights of Third Parties) Act 1999.
5.7 This Agreement shall be governed by the laws of England and Wales and shall be subject to the exclusive jurisdiction of the English Courts.
6. Refund Policy
6.1 Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
6.2 To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
6.3 Several types of goods are exempt from being returned, such as replacement parts installed as part of the service. However they can be replaced as part of warranty policy.
6.4 To complete your return, we require a receipt or proof of purchase.
6.5 To return your product, you should mail your product to: 136 Kingston Road SW19 1LY London. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
7. Not collected devices.
7.1 We only keep your device for 3 months from the moment you brought it for repair and got informed about repair time needed. If you don’t contact us for further arragenements and not collect it within 3 months, your device is being dispossed without chance of getting it back and any kind of conpensation from our side.
FAQ (Frequently Asked Questions) – click here.